How to cancel AppFolio, and the 30-day notice
The thing that catches AppFolio customers is not the cancellation, it is the clock. AppFolio requires written notice of non-renewal at least 30 days before your current term ends, per their billing help (checked 2026-08-05). Miss the window and you are typically in for another term.
The right order
- Find your term end date. Your renewal date is in your agreement and your billing records. The 30-day clock counts back from it.
- Send the written notice early. Email billing@appfolio.com or mail their Goleta, CA office. Keep a copy and the send date. Earlier than 30 days is fine; later is a renewal.
- Export during the notice period. You are paying for those weeks either way. Work through the AppFolio export guide report by report.
- Move rent collection before access ends. Tenant payments through AppFolio stop when the account does. Have the replacement live and tested with at least one rent cycle of margin.
Common questions
How much notice does AppFolio require to cancel?
AppFolio's billing terms require a written notice of non-renewal at least 30 days before your current subscription term ends.
How do I send the cancellation notice?
Per AppFolio's billing help, send the notice of non-renewal by email to billing@appfolio.com or by mail to their Goleta, CA office, at least 30 days before the term ends.
What happens if I miss the 30-day window?
A notice that lands inside 30 days generally means the subscription renews for another term. Check your own agreement's renewal language and send early.
Can I export my data during the notice period?
Yes, and that is exactly what the notice period is for. Access continues through the paid term, so use those weeks to run every export carefully.
Or skip the spreadsheet wrangling. We move your entire AppFolio portfolio into PropManager for you, free, usually inside 48 hours. You send the exports, we do the rest, and you check the result before anything goes live.